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Carol Ho is a seasoned professional in workforce management, currently serving as a Senior Workforce Analyst at Sonnet Insurance Company since March 2022, focusing on KPI reporting and Tableau Dashboards. Prior experience includes roles at TD Insurance, where Carol held various positions including Capacity Planner, Forecaster, and Intraday Queue Officer, contributing to business case preparations, trend analyses, and operational forecasting. Earlier career stages included real-time management positions at Shaw Direct and Rogers Communications, enhancing workforce efficiency and process improvements. Carol holds a Certificate in Business Management from Ryerson University, completed in 2016.