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Ahmed Elaydi is a seasoned professional in workforce management and customer success operations, currently serving as the Global Service Coordinator at sonnen GmbH since September 2022. Prior to this role, Ahmed worked at Scalable Capital as a Customer Success Operations and WFM Manager, focusing on the development of standard operating procedures and maintaining high customer satisfaction. Key previous positions include Project Manager & Call Center Optimizer at IDnow, where responsibilities encompassed managing call center operations and implementing scalable processes, and Global Workforce Manager at Lufthansa InTouch, overseeing global scheduling teams and resource planning. With extensive experience in workforce management, call center optimization, and customer journey design across various organizations, Ahmed Elaydi holds an M.Sc. in Soil Science from the Faculty of Agriculture and a B.Sc. in Soil Sciences.