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Jeff Benson is an experienced technical support professional with a career spanning over three decades. Currently serving as the Lead Technical Support Technician at SONIFI Solutions since November 2003, Jeff provides extensive technical assistance for hardware, network, wireless, cellular issues, and software for company employees. Jeff's responsibilities include managing trouble tickets, maintaining call ownership, and assisting with software installations across various platforms. Prior to SONIFI Solutions, Jeff worked at Gateway from June 1993 to November 2003, where roles included Senior Technical Support Professional and Technical Support Supervisor. In these positions, Jeff provided advanced support to clients and technicians, contributed to product feedback, and managed a team of technical support professionals, ensuring adherence to performance standards. Jeff holds multiple Microsoft and A+ certifications and actively engaged in advanced training throughout the career.