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Thomas Buck has extensive experience in customer care management, currently serving as the Manager of Customer Care at Sonic since March 2001, where responsibilities include managing a team of 11 Customer Care Representatives and overseeing training, schedules, and systems management. Prior to this role, Thomas Buck operated as a Customer Care Account Manager, managing a large sales territory and ensuring quality care as a liaison between customers and manufacturing staff. Previous positions include Customer Care Representative at GNResound, where collaboration with sales representatives was crucial to achieving sales goals, and Account Coordinator at JEANE THORNE, INC., focusing on employee placement and career-path strategies. Thomas Buck also has experience in processing and customer service with StayWell Health Management and WEST GROUP, respectively. Education was pursued at St. Cloud State University.