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Sun Gill is a seasoned professional with extensive experience in customer success, IT operations, and service management. Currently serving as a Customer Success Manager at Sonata Software since June 2022, Sun leads a growing portfolio of over 30 valued clients, focusing on fostering trust and enhancing their Microsoft Dynamics experience. Previous roles include Head of Operations and Head of Client Success at Five Faces, where Sun emphasized customer satisfaction and team leadership, and IT Service & Support Centre Manager at Sime Darby Industrial Sdn Bhd, overseeing support functions across multiple regions. Sun's career progression spans roles in various organizations, including IT Support Manager at Ordyss and IT Service Desk Manager at Cleanaway Waste Management. Sun holds several certifications, including a Certificate IV in Frontline Management and a Certificate in IT Service Management (ITIL Foundations).