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The Customer Experience Team at Solvento is dedicated to ensuring that truckers have a seamless and enjoyable experience with our smart factoring solution. Led by the Head of Customer Experience, the team focuses on addressing customer inquiries, providing tailored support, and continuously gathering feedback to enhance service quality and foster strong relationships with our users. The Customer Success Specialist and Experience Manager work collaboratively to identify pain points, implement improvements, and ensure that customers achieve maximum value from our services.