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Brandon Peterson is a seasoned professional in product analysis and technical support, currently serving as a Senior Product Analyst at Optum since October 2022. Prior experience includes roles at Total Expert, where Brandon advanced from Technical Support Engineer to Product Support Manager, Tier 3, overseeing a team and collaborating with product and engineering departments on improvements. At Knowledge Marketing, Brandon held the positions of IT Support & Operations Manager and Client Solutions Director, focusing on ticket resolution processes and software integrations with major vendors. Brandon began a career in customer service at Walser Automotive Group, following a Bachelor of Arts in Management and Marketing from The College of St. Scholastica.