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John Mock has a long work history, beginning with a role as a Sound Designer at Mum Puppettheatre and Act II Playhouse in 2002. In 2005, they became an Assistant Manager at RadioShack, followed by a Repair Technician role at Touchstone Wireless in 2006. In 2007, they began working at ISS Solutions as a Technical Support Rep and Help Desk Supervisor, providing Tier II and III support for customers, dealers, and on-site techs. From 2014 to 2016, they worked as an Account Service Representative at Xerox, providing first callback support for printers, resolving software and customer-based issues, dispatching techs to resolve mechanical issues, and routing non-printer issues to the correct departments. John also processed orders for clients. Finally, from 2016 to the present, they have been an Assistant Manager Support and Technical Support Engineer at SolutionStart.

John Mock obtained a B.S. in Theater Technology from Worcester Polytechnic Institute between 1994 and 2000. In 2013, they received an ITIL Foundation Certificate in IT Service Management from EXIN and in 2014, they obtained an A+ certification from CompTIA.