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Roman Isakov is a Customer Relationship Management Consultant at Solutions Metrix, specializing in various CRM platforms including Creatio, Microsoft, Salesforce, Hubspot, and SugarCRM since May 2022. Prior experience includes roles as a Customer Support Agent at TTEC and CRM system administrator and IT Business Analyst at Delta Medical, where responsibilities encompassed system analysis, project management, and user education. Additionally, Roman served as a Project Manager/Business Analyst at SoftServe Business Systems, engaging in resource planning and client consulting. Educational achievements include ongoing studies at McGill University in Information Technologies, along with certifications in Financial Management and Payroll, complemented by degrees in Business Management.