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Laurie M. has a robust background in technical support and IT management, currently serving as a Technical Support Coordinator at SolutionHealth since July 2020, with prior roles including IT Desktop Support Manager and Technical Support Supervisor. From March 2015 to July 2020, Laurie worked at Elliot Hospital / SolutionHealth as a Customer Service/Desktop Support/Technical Support Specialist II, providing remote technical assistance for a range of computer, network, and mobile device issues. Earlier experience includes a role as a Retail Tech at Associated Wholesalers Inc from 2011 to 2014, which involved the installation and configuration of software and hardware for retail operations, and as a LAN Specialist I & II with the State of New Hampshire's Judicial Branch from 2002 to 2010, focusing on Windows server deployment and network monitoring. Laurie holds an Associate of Science degree in Computer and Information Sciences and Support Services from Manchester Community College.