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Joëlle Lemay is a multifaceted professional with extensive experience in quality assurance, customer success, marketing, and communications. Currently serving as a Quality Assurance Specialist at Solink since January 2018, Joëlle excels in manual and automated testing, developing comprehensive test strategies, and maintaining testing environments. Previous roles include Customer Success Representative at Solink, where Joëlle provided bilingual support to over 3,000 clients, and Usher at the National Arts Centre, managing patron safety and training new ushers. Joëlle's marketing experience spans positions such as Junior Marketing Officer with the Canadian Trade Commissioner Service and Marketing Specialist at CENGN, showcasing skills in campaign development, content creation, and digital outreach. Joëlle holds a Bachelor’s Degree in Communication with a Minor in Film Studies from the University of Ottawa.