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Karl Pinson is a technical service representative at SolarWinds since September 2024, with a background in platform operations engineering at Console Connect from April 2023 to September 2024. Previous experience includes roles as an IP NOC engineer at PCCW GLOBAL Limited and an associate software engineer at Accenture. Karl has also worked as a network operations engineer at interTouch, where responsibilities included remote management of global network operations and troubleshooting hotel network issues. Karl's expertise encompasses platform as a service (PAAS), incident management, network infrastructure, and various networking protocols. Educational qualifications were obtained from Asia Pacific College between 2011 and 2018.