Lauren Potts, CPA, CA, has extensive experience in finance and customer experience management, currently serving as Senior Manager, Customer Experience and Retention at NRG Energy since August 2018. Prior roles at NRG Energy include Manager positions in Customer Experience and Retention as well as Brand Marketing and Strategy, and Team Lead in Finance. Laurenās career began with KPMG Canada, where roles ranged from Staff Accountant to Senior Accountant/Consultant from September 2014 to August 2017. Additional experience includes a Senior Analyst position in Operations Finance at WestJet, and internships at BMO Nesbitt Burns, Hatch, and Scotiabank. Lauren holds a Bachelor of Commerce in Accounting from Queen's University and has furthered education with an Advanced Product Management degree and a Public Relations and Communications Management Certificate.
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