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Emily Hong is an experienced professional in the technology sector with a career spanning over two decades. Currently serving as Customer Success Manager for the Americas at Solace since August 2015, Emily previously held various significant roles at IBM from April 1996 to August 2015, including Senior WebSphere Product Manager and Senior WebSphere Technical Sales Specialist. In these positions, Emily utilized a customer-focused approach to enhance client experiences with WebSphere Application Server and contributed to the development of IBM's cloud offerings. Emily's technical expertise also includes experience in embedded processor design and networking hardware, developed during early career roles at IBM. Emily holds a Bachelor of Science degree in Computer Engineering from Northwestern University.