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Giovanna Di Marco is a seasoned Business Analyst currently employed at SOFTLAB S.p.A. since June 2019, providing second-level Order Management and Service Delivery operations for the telecommunications sector. Prior experience includes roles as Order Management and Back Office professional at Atlanet and Accenture, where responsibilities encompassed management of CRM systems, flow analysis, testing, process improvement, and personnel training. Giovanna's career began in customer care roles at Albacom and TIM, focusing on client assistance and sales. Educationally, Giovanna holds a degree in Communication Sciences from Università degli Studi di Palermo, earned in 2005.