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Mykhailo Rudenko has a diverse work experience. Mykhailo started their career at EXMO in 2017 as a Customer Support Team Lead. In this role, they onboarded and managed a team of 10 support agents and improved various metrics such as CSAT, CLV, NPS, FCR. Additionally, they successfully improved the app reviews rating in the Apple store.

Mykhailo then moved on to iHerb, LLC in 2018 where they held multiple roles. As a Customer Support Team Lead, they hired, trained, and managed a team of 30 support agents. Mykhailo was also responsible for designing and implementing training and onboarding programs for the support team. During their time at iHerb, they improved the CSAT score to 88. Later, they took on the role of CX Project Manager where they gained end-to-end knowledge of iHerb's customer journey and managed global projects to reduce critical customer issues across various departments.

Currently, Mykhailo is working as a Service Project Manager at Softengi. Their exact dates of employment are not specified, but they joined the company in 2022.

Mykhailo Rudenko attended the National University of Life and Environmental Sciences of Ukraine, where they pursued their studies in the Faculty of Land Management. The specific start and end years of their education at the university are unknown. In addition to their university education, Rudenko obtained a certification in Project Management from the Project Management Institute (PMI) through LinkedIn in November 2019.