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Ilori Moses is a skilled professional with a diverse background in product support, customer success, and project management. Currently serving at Softcom Limited since November 2022 as a Product Support Associate and Customer Success Specialist, Ilori ensures excellent customer service, responds to merchant inquiries, escalates technical issues, and maintains high levels of merchant satisfaction. At The Good Thing Company, Ilori holds the position of Product Support Associate, focusing on process management and SOP development, while also acting as Project Manager where collaboration with the CEO led to a significant increase in sales growth. Previous experience includes roles as a Telemarketing Specialist at Softcom Limited and Community Manager at Brown HR Solution, along with serving as an On Air Personality at Hebron FM. Ilori holds a Bachelor's degree in International Relations from Covenant University.