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Emily Quaranta is a seasoned professional with experience in operations, account management, and customer success. Currently serving as Senior Operations Manager at Soft Services since September 2023, Emily previously held the position of Account Manager at Ohi from September 2021 to September 2023. Prior roles include Customer Success Manager at Lumi and ShipBob, Inc., where responsibilities included managing support teams and ensuring client satisfaction. Emily began their career as a Coordinator at Twinn Palms and as an English Teacher at ERA, with early experience as a Host Family Recruiter at Americana Homestay. Emily holds a Bachelor’s Degree in Communications and Cultural Studies from Clark University, earned in 2015.