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Iina Makkonen is an experienced advisor currently working at Sofigate since March 2019. Prior to this role, Iina held the position of Service Management Assistant at KONE Corporation from August 2018 to February 2019, where responsibilities included defining service design processes, enhancing service request fulfillment, and managing IT performance training. Iina also gained experience as an ICT Trainee at Neste in 2018, focusing on data management and IT service portal development. An internship at Arcadia (Thailand) Co., Ltd. involved research and training related to HRM system implementation, while an earlier internship at Kesko centered on voice collection. Iina holds a Bachelor's degree in Engineering/Industrial Management from Metropolia University of Applied Sciences, obtained in 2019.