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Diane O. Tucker is a seasoned executive with extensive experience in operations and customer experience transformation across various industries. Currently serving as the Senior Vice President of Global Operations at SoFi, Diane drives strategic vision and operational initiatives to enhance customer experience and optimize shareholder value. Previously, Diane held pivotal roles at Citi, including Head of Digital Servicing, overseeing a significant budget and a large team to implement digital transformation for a vast customer base. Diane's career also includes leadership positions at Verizon, U.S. Cellular, Motorola Mobile Devices, and Gainesville Regional Utilities, showcasing a consistent track record of developing and executing customer-focused strategies that drive revenue and operational efficiency. Diane holds a Master's degree in Marketing from Northwestern University and dual bachelor's degrees in Advertising and Marketing from the University of Florida.