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Betsy Maaks is a highly experienced Principal Product Owner at Discover Financial Services since November 2010, specializing in the implementation of Content Management Systems. With a strong background in technical communication, Betsy has worked collaboratively with engineers to develop technical specifications and streamline communication processes. As a Communicator and Trainer at A Way With Words since 2008, Betsy enhances business efficiency and product acceptance through effective internal and external communication and training initiatives. In addition, as a Virtual Franchisee with JuicePlus since 2007, Betsy provides nutritional education and lifestyle management. Betsy is a Fellow of the Society for Technical Communication, contributing to the advancement of technical communication fields. Previous roles include Technical Writer and Manager at Tellabs, Proposals Manager at Frame Technology, and Senior Technical Writer at Teradyne. Betsy holds a Master's and Bachelor's degree in French from Illinois State University.