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Rikankshi Joshi is an accomplished professional in customer success and service management, currently serving as Assistant Manager - Customer Success at SocialPilot since May 2022. Prior to this role, Rikankshi Joshi gained extensive experience at EPAY Systems from February 2017 to April 2022, holding various positions including Customer Service Manager, Senior Delivery Specialist, Delivery Analyst, and Technical Support Representative. Rikankshi Joshi holds a Bachelor of Technology (BTech) degree in Computer Science from Dronacharya Group of Institutes, completed in 2017, and received a Higher Secondary School education from Sommerville School Greater Noida, as well as early education at Lady Irwin School - India.