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Kassandra Hochwallner serves as the Head of Customer Relations at BOQ Group since January 2022 and has been a Board Member of SOCAP Australia since July 2019, actively participating in the Risk Committee. Kassandra previously held various roles at Queensland Urban Utilities from 2010 to 2021, including Customer Advocacy Manager, where responsibilities included managing customer complaints and leading a team of 25 specialists. Prior experience also encompasses strategic leadership roles at Brisbane City Council. Kassandra took a career break in 2021 after nearly 15 years in the utilities sector to focus on personal pursuits following the completion of an MBA from Queensland University of Technology, which was attained between 2016 and 2021.