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Eric Lin is a highly skilled technical professional with extensive experience in support engineering and software development. Currently serving as a Principal Technical Support Evangelist at Snowflake, Eric focuses on global engagement with engineering and product teams to enhance escalation processes. Previously, significant roles included Principal Cloud Support Engineer and Senior Staff Premier Support Engineer at Cloudera, where responsibilities included training junior engineers and managing complex customer issues, achieving notable recognition for customer advocacy. Additional experience spans senior software engineering positions at Betfair, Effective Measure, and Hitwise, specializing in backend system improvements, application development in PHP, and Hadoop cluster upgrades. Eric holds a Bachelor's Degree in Computer Science from Monash University.