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Louis Ballard possesses extensive experience in customer success and account management across various industries. Currently serving as Team Lead and Strategic Customer Success Manager at Snappy since October 2020, Louis has previously held roles at Grubhub as a Technical Brand Manager and at HubSpot as a Customer Success Hubspotter. Additionally, experience includes managing enterprise accounts at Monster and providing sales and training at Apple. Early career positions involved program coordination at Fedcap and human resources assistance at Americare Certified Special Services, as well as educational roles at The Boys' Club of New York. Louis earned an Associate of Science in Business Administration from Massachusetts Bay Community College between 2017 and 2019.