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Joao Almeida is a dedicated professional with a background in customer service and administrative support, currently serving as a Junior Helpdesk Officer at SMT GB since February 2024. Prior to this role, Joao worked as a Customer Service Administrator at Professional Academy and held various positions at Nando's UK & IRE, including Buddy Trainer. Joao's experience also includes operations support at Ryff, crew member duties at McDonald's, sales roles at Currys PC World and Lefties, and production work at Mission Foods. Joao has a solid educational foundation, holding a Bachelor's degree in Computer Science from Coventry University and a Bootcamp in Computer Software Engineering from HyperionDev, alongside a High School Diploma in Information Technology from AEMTG.