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Yuri Zager is an accomplished professional with extensive experience in customer service, operations management, and process improvement. Currently serving as the Head of Customer Interaction Centre at Smollan since January 2018, Yuri previously held the position of Customer Service Manager at DHL from December 2014 to December 2017, where significant KPI records were achieved and a strong focus on talent development was established. Earlier career highlights include roles as a Process Analyst and Team Leader at Discovery Limited, and leadership positions in customer service at Allianz Group, showcasing effective management and operational efficiency. Yuri's educational background includes a Skills for the Financial Planner degree with distinction from Milpark Business School, a Lean Six Sigma Yellow Belt, and an IT Engineering Diploma with Honours.