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Paul W. is a seasoned IT professional with extensive experience in providing technical support and IT solutions, currently serving as a Senior IT Support Engineer at Smiths News since September 2019. Prior roles include IT Support Engineer at IDE Group, focusing on supporting over 800 users at TE Connectivity, and IT Support Technician at TE Connectivity, delivering comprehensive IT services. Earlier in the career, Paul W. held positions at Heath Lambert, Compaq, Granada Computer Services, Memory Maintenance Limited, and PHH Europe Plc, accumulating a wealth of experience in managing user accounts, hardware and software installations, and server maintenance. Educational achievements include multiple Microsoft Training certifications and NCVQ qualifications in Business Administration and Information Technology.