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Esther O'Brien is an accomplished operations specialist with extensive experience in managing supply chains and enhancing customer service across various sectors. Currently serving as General Manager at Smiths News since August 2017, Esther previously held the role of Senior Operations Manager at Willow Supply Chain, where expertise in multi-user warehousing and distribution was demonstrated. Prior roles at BPP Learning Media encompassed significant leadership, including managing a £7m cost center and overseeing multiple teams to improve the customer journey. Earlier career experiences include positions at Creed Foodservice as Customer Service Manager and Jugg Foods plc as Sales Manager, showcasing a well-rounded background in customer service and sales management.