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Qamar Zaman is a seasoned technical support professional with extensive experience in providing exceptional customer service and technical troubleshooting. Currently serving as a Senior Technical Support Analyst at SMART Technologies since July 2010 and at Aguila, a Foxconn company, since June 2017, Qamar Zaman specializes in offering first- and second-level support, maintaining knowledge of SMART products, and creating training materials. Prior roles include working as a Geek Squad CIA at Best Buy, where responsibilities involved troubleshooting software and hardware, and as a Customer Service Agent at Investors Group. Qamar Zaman holds two Bachelor of Commerce degrees from the University of the Punjab, achieved between 1999 and 2005.