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Ping-Kwan Lai is an experienced Product Manager at SMART Technologies, having developed and owned the product roadmap for the company's desktop education software suite since January 2008. With a background as a Senior Software Developer, Ping-Kwan has held various roles, including Functional Manager, where management of a team of developers and testers was crucial for delivering rich educational content. Additional experience includes leading projects focused on personalized learning and interactive assessment solutions. Educational qualifications encompass a Master of Science in Human-Centered Design & Engineering from the University of Washington, an MBA from the University of Maryland Global Campus, and dual Bachelor's degrees in Computer Science and Political Science from the University of Calgary.