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Gloria Blaney is an experienced Localization Manager at SMART Technologies since November 2008, where responsibilities include building relationships with translation vendors, optimizing translation processes, and enhancing customer experience. Previous roles at SMART Technologies also include Call Center Coordinator, Reporting and Metrics Analyst, Customer Quality Specialist, Channel Support Coordinator, and Technical Support, focusing on process implementation, customer relationships, and performance metrics. Prior to SMART, Gloria worked as a Call Center Coordinator at Aguila and as Team Lead and Technical Trainer at Sutherland Global, where training, quality assurance, and international operations setup were key responsibilities. Expertise spans customer service, technical support, training, and process improvement within dynamic environments.