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Dorothy So is a seasoned Product Analyst at SMART Technologies with over 13 years of experience in analyzing product performance, developing KPIs, and creating data visualizations using Power BI. Previous roles include Supply Chain Analyst, where inventory plans were established for global product supply, and Order Management Specialist III, focused on improving order accuracy and team performance through data analysis and training initiatives. Additional experience includes a Business Analyst position at Aguila, a Customer Service Representative role at TD, and administrative work at MathPro Learning Center. Dorothy holds a Bachelor of Science in Actuarial Science from the University of Calgary, with a minor in Business and Statistics.