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Shiv Malhotra is an accomplished professional with extensive experience in project management, business analysis, and customer support within the technology and logistics sectors. Currently serving as an Implementation Consultant at SmartSimple Software since January 2022, Shiv oversees project walkthroughs, gathers business requirements, conducts quality assurance testing, and ensures effective client transitions. Previous roles include Business Analyst at SmartSimple Software Inc, Technical Support Representative at Moneris, and Logistics Coordinator at UPS Freight, where Shiv adeptly managed stakeholder relationships and operational processes. Shiv holds a Bachelor of Commerce in Business Technology Management from Ryerson University.