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Edward Ng possesses extensive experience in technical writing and IT consulting. Currently serving as the Technical Writing Manager at SmartSimple Software since June 2020, Edward leads a team of technical writers and mentors proposal writers. Prior to this, Edward spent over two decades at IBM in various roles, including Brand Technical Advisor and Technical Lead, specializing in solution assurance and support for software solutions. Earlier experience includes a position at Canadian Pacific Railway focused on systems programming and support on mainframe environments. Edward holds a Master of Arts in Organizational Health Research from Lancaster University, an MBA in IT Management from the University of Leicester, and a Bachelor's degree in Computer Science from York University.