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Jerrica Gavran is an experienced Customer Success Manager with a strong track record in managing significant revenue and enhancing customer experiences across multiple organizations. At SmartRecruiters, Jerrica oversees $3 million in recurring revenue for 40 enterprise and corporate clients, achieving a 96% renewal rate and an 82% increase in customer revenue in under a year. Prior experience includes a role at Successware, where Jerrica utilized project management skills to optimize client solutions, and a tenure at Great Place to Work US, where Jerrica maintained a 97% customer satisfaction rating through trust-based relationship building. Jerrica holds a Bachelor of Science degree in Business Administration with a focus on Marketing from San Francisco State University.