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Dylan Douglas is an experienced professional in client success and account management, currently serving as a Senior Client Partner at Smartly.io since January 2018, where responsibilities include managing strategic partnerships to ensure maximum ROI and satisfaction. Previous roles at Smartly.io include Head of Customer Success for NorAm West, Team Lead, and Global Account Lead, where Dylan demonstrated strong leadership skills and a focus on performance. Prior to Smartly.io, Dylan worked at Code3 as a Partner Manager, successfully managing client relationships in various sectors, and at EducationDynamics as an Account Manager. Additional experience includes grant writing at the Council for Native Hawaiian Advancement, tutoring at various writing centers, and an internship with Seven Stories Press. Dylan holds a B.A. in English, Creative Writing, and Philosophy from Rutgers University.