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Ryan is currently a Customer Success Manager II at Smartcar. Prior to this, they held the position of Customer Success Executive at Web Manuals from April 2019 to September 2021. In this role, they were responsible for developing new business opportunity processes for Customer Success with a global perspective, as well as reporting CS activities and progress on a monthly basis. Ryan also guided customers towards successful outcomes and provided information that would support the CX Manager in making strategic decisions. Furthermore, Ryan was in charge of leading Customer Success Associates and hosting local customer events/dinners.

From May 2018 to April 2019, Ryan worked as a Tier 1: Customer Success Representative at Jungo. Before that, they were an Access Control Specialist at Command Security Services LP from March 2015 to May 2018.

Ryan has a Bachelor of Arts from San Francisco State University in Communicative Disorders and an Interdisciplinary Studies degree with an emphasis in Arts & Humanities from Cañada College. Ryan is also certified in 15 Secrets Successful People Know about Time Management and Embracing Unexpected Change from LinkedIn, and they are a Certified Customer Success Manager (CCSM) Level 1 from SuccessHACKER.

Ryan reports to Victor Black, Head of Customer Success. They work with and Travis Joseph - Customer Success Manager.