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Kelly-Anne Lowe is an experienced professional currently serving as the Operational Readiness Manager at Smart DCC since July 2022, with previous responsibilities including Service Introduction & Acceptance Manager. In this role, Kelly-Anne collaborates with project teams to enhance IT services for smart metering infrastructure, ensuring operational readiness and implementing SLAs for live support environments. Prior positions at E.ON from January 2020 to April 2022 include Pay As You Go Business Change Lead, where Kelly-Anne focused on seamless change activity and technical readiness, and contributions to improving customer experiences for PAYG customers. Kelly-Anne's earlier tenure at E.ON UK included roles as Smart Transformation Consultant, Local Operational Excellence Specialist, and Team Manager, with a foundational role as Lead Advisor in Smart Field Operations. Kelly-Anne holds a degree in Project Management from Babington University and has qualifications in Lean Management and Performance Management from The Open University.