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Claire Price-John is a seasoned professional with extensive experience in service management and operational leadership. Currently serving as a Senior Service Manager at Smart DCC since July 2022, Claire drives successful data migration initiatives and addresses system exceptions within a retail leadership team. Previously, from September 2021 to June 2022, Claire held the position of Head of SSE Billing and Exception Management at OVO, where collaboration with senior management focused on risk mitigation. Claire's long tenure at SSE plc, from September 2012 to September 2021, included roles such as Head of Business Service Management, where a team of change analysts was guided, and Business Acceptance Test Manager, overseeing crucial user acceptance testing during significant industry changes. Claire's educational background includes studies at Basingstoke College of Technology from 1997 to 2000.