ÂÜÀòÂÒÂ×

Monique Maia is an experienced IT support specialist currently working at Smart Consulting since January 2023, focusing on incident management and system performance analysis for the Bosch e-commerce platform. Prior experience includes roles as a Service Desk Agent at Fujitsu, where technical issues were addressed, and as a Customer Advisor at Airbnb, managing global client queries. Monique has also held various customer service positions in the hospitality industry and worked in administrative support roles, demonstrating a diverse background in communication, problem-solving, and customer engagement. Monique is pursuing a Licentiate degree in Communication at Universidade da Maia, adding to prior education in law and secretarial studies.