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Kenneth Koh is an experienced professional in customer experience and technical support management, currently serving as a Customer Experience Manager at Slack since August 2021. Prior to this role, Kenneth held positions at Unbounce as Technical Support Manager and Technical Support Coach, focusing on team performance and strategy implementation. Kenneth has extensive engineering experience, having worked as a Project Engineer at Applied Engineering Pte Ltd and Sembcorp Marine Ltd, overseeing multiple projects in the oil and gas industry and managing construction and commissioning efforts for advanced drilling systems. Kenneth began their career as an Assistant Engineer at Raycontrol Pte Ltd. Kenneth holds a Bachelor of Engineering in Mechanical Engineering from Nanyang Technological University Singapore, a Diploma in Mechanical Engineering from Singapore Polytechnic, and a Certificate in Full-Stack Web Development from BrainStation.