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Ali Berman is a seasoned professional with extensive experience in research and customer support roles across various companies. At Slack since February 2016, Ali serves as the Staff Research Programs Lead, facilitating feature release enablement for customer-facing teams. Previous roles include positions at Twitter, where Ali advocated for users and improved support processes, and Ticketfly, Inc., where Ali managed customer support teams. Additional experience spans production management in the music industry, client services, and disability claims adjudication. Ali holds a BA with Honors in Anthropology from The Ohio State University.