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Lorena Cristea has been serving as the Team Lead for Customer Support at Skywind Group since December 2020, where responsibilities include coordinating team activities, providing support, and ensuring performance meets key performance indicators (KPIs). Prior experience includes roles as a CSR and Dealer, where data analysis and quality assessment were key functions. Earlier positions at Royal Caribbean Group and Queen Casino Bucharest involved supervisory roles related to cash handling and customer service in the gaming industry. Lorena is currently pursuing a degree at The Nicolae Titulescu University of Bucharest, building on an earlier associate's degree in journalism.