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Nathan Mastrocovo has a diverse work experience that includes roles in customer support, software support, network engineering, and customer service. Nathan started their career at Starbucks in 2009 as a Barista, where they followed operational policies and procedures, maintained a clean workspace, and communicated customer and store needs to the manager. In 2014, they became a Shift Supervisor at Starbucks, delivering legendary customer service, following cash management policies, and responding to customer needs. In 2015, they transitioned to Miller Networks, Inc. as a Desktop/Network Support Technician, providing support for desktop and network issues. In 2016, they joined Auto-Chlor System as a Junior Network Engineer, and in 2017, they started working at SkySlope as a Software Support Technician. Nathan later became a Customer Support Supervisor - Training Manager at SkySlope, where they managed training and provided customer support.

Nathan Mastrocovo began their education in 2011 at Mission College, where they pursued a degree in Computer Network Technology, focusing on Computer Systems Networking and Telecommunications. Nathan attended Mission College until 2013. In 2013, they obtained a CompTIA A+ Certification from CompTIA. After this, it appears that Nathan's education history becomes uncertain, as there is no information about their start or end years for their time at California State University-Sacramento, nor is there any information about the degree or field of study pursued at that institution.