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Madhusudhan Narayanaswamy is a seasoned technical support professional with extensive experience in the cybersecurity domain. Currently serving as a Senior Manager of Technical Support at Skyhigh Security since February 2023, Madhusudhan previously held several leadership roles at Zscaler from November 2013 to February 2023, including Senior Manager of Escalations, Manager of TAC, and Team Lead, focusing on operational excellence and customer escalations. Earlier career experiences include a Product Support Engineer role at Dell SonicWALL, providing assistance with Email Security products, and a Project Trainee position at Datacraft, concentrating on Network Infrastructure Management solutions. Madhusudhan holds a degree from Visvesvaraya Technological University, earned between 2006 and 2010.