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Patti Cross is an experienced client service and operations manager with a strong background in customer service, quality assurance, and team leadership. Currently serving as the Client Service Manager at SKU2U Fulfillment since May 2018, Patti oversees a team responsible for client interactions and provides project updates to 21 clients. Prior roles include Quality Assurance at Burns and Associates and Operations Manager at Telvista Inc., where management of large teams and performance metrics was critical. Patti has also held managerial positions at Dalworth Clean, Chase, Washington Mutual, and Providian Financial, focusing on training, compliance, and customer satisfaction throughout a diverse career spanning over two decades. Educational background includes attendance at James Martin High School from 1983 to 1985.