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Felicia Ockiya is an experienced professional with a diverse background in care management, administration, and counseling. Currently serving as a Care Manager at SKIP of NY since June 2019, Felicia has previously held roles such as Associate Director at Wilson Family YMCA, General Manager/Finance Manager at Internet Auto Outlet, and Shipping Coordinator at US Alliance Paper. With a strong emphasis on improving operational efficiency and enhancing community outreach, Felicia has successfully contributed to various organizations by developing procedures, managing budgets, and providing support to individuals in need. Felicia holds a Master of Science in Psychology from the University of Phoenix and a Bachelor's degree in Psychology from Colgate University.