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Michelle Keays is an experienced office manager currently employed at Skin Vitality Medical since May 2016, where responsibilities include acting as the first point of contact for patients and managing a multi-line phone system. Prior to this role, Michelle served as a Shift Supervisor and Key Holder at The Beer Store from January 2001 to 2016, overseeing store operations including inventory management. Additional experience includes working as a Front Desk Supervisor at Hilton Hotel and Suites Niagara Falls/Fallsview from February 2013 to December 2015, where comprehensive knowledge of room types and guest services was developed. Michelle also owned and operated Little Bugs Home Daycare from January 2011 to January 2015, focusing on the care and development of young children. Early career experience includes a role as a Receptionist/Deal Secretary at Home Life Realty LTD from January 2007 to January 2008, where office support and customer service were key functions. Educational pursuits include studies at Seneca Polytechnic and Ashworth College, along with training at Marvel Hairdressing and Beauty School from 2005 to 2006.