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Omar Ahmed currently serves as the Head of Service Management at dentsu, a position held since October 2023. Prior to this role, Omar was the Head of Service Management at Tesco from November 2022 to October 2023. With extensive experience in service management, Omar has also held the position of Director at O.A. Consultancy Services Ltd from 2007 to October 2023 and served as Senior Manager for Global & UK Service Management at PwC between July 2018 and November 2022. Additional roles include ITIL Transformation & Service Management Office Lead at British Transport Police, Service Delivery Manager at the Department for Business, Energy and Industrial Strategy (BEIS), and various service management positions at Sony Interactive Entertainment Europe from 2005 to 2014. Omar's educational background includes attendance at Watford Boys Grammar School from 1986 to 1993.